How to exclude products from EliteAI

Should I exclude products?

If you use the EliteAI features Fallback, SmartExtend or SmartMatch, EilteAI may show products that you have not explicitly set in your upsell flows.

Most stores don't need to exclude products, but here are a few reasons you might want to exclude products. These are often related to the usage of other apps, e.g. wholesale apps.

• B2B-only products

• Bundles that the customer needs to first configure through a bundle app

• Products that handle customizations

Automatically Excluded Products

EliteCart automatically excludes:

• products you have selected as 1-Click Addons.

• products that are not available (e.g. sold out, in draft or archived, not published to online store channel...)

• products that are already in the customer's cart.

Manually Excluding Products

If you wish to exclude additional products from being suggested as upsells by EliteAI, you can do so by adding a specific tag to those products. Here's how:

1. In your Shopify admin, go to Products and select the product you want to exclude from EliteAI upsell recommendations.

2. In the Tags area, add the tag elite-ai-exclude.

3. Save the product.

If you wish to use your own tags, e.g. because you already have a "b2b" tag assigned to those products you wish to exclude, you can add those in the EliteAI settings:

By adding the elite-ai-exclude or any of your defined tags to a product, you are instructing EliteAI to never suggest that product as an upsell, regardless of the items in the customer's cart.

Tagged products will still show if you have chosen them as Upsell Products in an Upsell Flows - even if they also have an exclusion tag.

Force-Excluding Products via Metafields

Another option to hide products from ever showing us upsells is to use a custom metafield. You can read more about in this article:

Unlike tagged products (above), products using this metafield will be hidden even if they are part of an upsell flow.