Our app is very well tested and used by many, many merchants. So if your product does not show, this is likely intended behavior. Let’s take a closer look at potential reasons:
Product Availability
The product might be unavailable, due to its status, sales channels, markets setup, or inventory setup. Please check this article:
Why is my product “Unavailable”?
Learn how to fix an unavailable product for your addons, rewards or upsells.
Trigger Restrictions
Are you using a Custom Collection as trigger?
If yes, please note that we currently support a maximum of 10.000 products for custom collections. Also note that changes to custom collections take up to 24h to update in our system. Need it updated now? Just resave the upsell flow in question and we’ll start updating relevant collections in our system.
Are you using a Smart Collection as trigger?
Please note that we currently do not support rules based on "metafields", "inventory quantity", "product taxonomy category". Please also note that, if you are using multiple currencies, smart collections will not work correctly for rules "price" and "compare_at_price" if a customer shops in a currency other than your base currency.
Upsell Product is also an Addon Product
EliteCart automatically removes addon products from showing as upsell products, as this would would be confusing for the consumer. (Addon products are always "hidden" in the cart and only appear as normal products during checkbox). We always hide on a product-level, i.e. you cannot select a certain variant as an addon and another variant of the same product as an upsell either.